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Total Tickets7
Open2
In Progress1
Resolved2
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| Ticket ID | Subject | Category | Priority | Status | Created | Replies | Action |
|---|---|---|---|---|---|---|---|
| TKT-1084 | Google Login throwing OAuth 403 error on Chrome WindowsWhen clicking "Sign in with Google" on the login page, I get redirected to a blank screen with HTTP 403 Forbidden. This started happening after the latest update. | Technical Issue | ⚡High | In Progress | Aug 4 | 💬2 | View |
| TKT-1083 | Subscription charged twice on August 1 renewalI noticed two separate pending charges of $19.00 on my credit card statement for August 1, 2026. Please check my billing invoice and issue a refund for the duplicate charge. | Billing | 🚨Urgent | Waiting for User | Aug 3 | 💬2 | View |
| TKT-1082 | Chat Analysis failed with OCR parsing timeout errorWhenever I try uploading a 3-page iMessage chat screenshot PDF into Chat Analysis, it processes for 30 seconds and then displays "OCR Parsing Timeout". | AI Features | •Medium | Resolved | Aug 1 | 💬2 | View |
| TKT-1081 | Unable to upload PNG screenshot over 10MB in Profile OptimizerThe file uploader rejects PNG images larger than 10MB even though the UI text states up to 25MB is supported. | Bug Report | •Low | Open | Jul 30 | 💬1 | View |
| TKT-1080 | AI Coach Loading Forever on smart relationship memory panelWhen clicking on the AI Relationship Coach insights button in the dashboard, the loading spinner loops continuously without returning recommendations. | AI Features | ⚡High | Open | Jul 28 | 💬1 | View |
| TKT-1079 | Refund Request for annual plan upgraded accidentallyI accidentally selected the annual billing option during plan upgrade instead of monthly. Please adjust my subscription to monthly and refund the difference. | Subscription | •Medium | Resolved | Jul 25 | 💬2 | View |
| TKT-1078 | Delete Account Request and wipe stored profile analysis dataI would like to request full account deletion under GDPR / CCPA regulations including purging of uploaded chat logs and profile analyses. | Account | •Low | Closed | Jul 20 | 💬2 | View |
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