TKT-1079Resolved•Medium
Created: Jul 25, 2026
Refund Request for annual plan upgraded accidentally
Category: Subscription
•Submitted by: Alex Morgan (alex.morgan@example.com)
•Assigned Agent: Marcus Vance (Billing Lead)
Original Issue Description
I accidentally selected the annual billing option during plan upgrade instead of monthly. Please adjust my subscription to monthly and refund the difference.
Conversation History2 messages
U
Alex Morgan•Jul 25, 10:00 AM
I accidentally selected the annual billing option during plan upgrade instead of monthly. Please adjust my subscription to monthly and refund the difference.
💳
Marcus VanceSupport Agent•Jul 26, 4:30 PM
Hi Alex! We have switched your subscription tier back to Pro Monthly ($19/mo) and processed a refund of $171.00 back to your original payment method.
|