TKT-1083Waiting for User🚨Urgent
Created: Aug 3, 2026
Subscription charged twice on August 1 renewal
Category: Billing
•Submitted by: Alex Morgan (alex.morgan@example.com)
•Assigned Agent: Marcus Vance (Billing Lead)
Original Issue Description
I noticed two separate pending charges of $19.00 on my credit card statement for August 1, 2026. Please check my billing invoice and issue a refund for the duplicate charge.
Conversation History2 messages
U
Alex Morgan•Aug 3, 11:20 AM
I noticed two separate pending charges of $19.00 on my credit card statement for August 1, 2026. Please refund the duplicate transaction.
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Marcus VanceSupport Agent•Aug 4, 9:10 AM
Hello Alex! I reviewed your account statement. The secondary charge of $19.00 was automatically voided by Stripe and will drop off your bank statement within 1-3 business days. Could you confirm if the pending charge has cleared or disappeared on your banking app?
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